Technological Support – Regional Support

Technological Support – Regional Support – Band 3
Classification – Band 3, Full-time contract position (38 hours per week, no rostered weekends)
Fixed term contract until 25
th November 2022, with the possibility of extension.
Salary range $60,074.04 – $66,434.42 + super

About the business and the role 

Casey Cardinia Libraries (CCL) is one of Victoria’s largest public library services. We are funded principally by City of Casey, Cardinia Shire and the State Government. We support a rapidly growing and diverse community of more than 480,000 people. Our libraries are located at Cranbourne, Doveton, Emerald, Endeavour Hills, Hampton Park, Narre Warren (Bunjil Place) and Pakenham. The Cardinia Mobile Library provides a weekly service to Beaconsfield, Bunyip, Cockatoo, Garfield, Gembrook, Koo Wee Rup, Lang Lang, Maryknoll, Nar Nar Goon, Tynong and Upper Beaconsfield. Casey Cardinia Libraries are transitioning to a new library service model for both councils in 2022/2023 with many exciting challenges and opportunities. 

Our library service is important to our community and we want our people (staff and customers) to feel valued and appreciated. Our team work in libraries because they really care about their community and want to make a difference.  

As part of the Digital Operations Team, you will ensure that CCL provides outstanding visitor experiences and build capacity in our communities. You will be required to: 

  • Serve as point of contact for library staff and community user support across various forms of media 
  • Provide accurate information on technological services and functionality 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions 
  • Record system ticketing events and problems and their resolution in logs 
  • Maintain a good working knowledge of current infrastructure and future trends 

This is a fixed term full-time contract position at a Band 3 level (38 hours per week). The position will run until 25th November 2022, with the possibility of extension.  

Skills and experience  

To be successful within this role you will need to have:  

  • Experience or knowledge of IT and Computer Science  
  • BSc/BA in IT, Computer Science or relevant field desirable but not essential  
  • Ability to provide effective, efficient and friendly support 
  • Excellent interpersonal and communication skills with the capacity to engage with a wide range of people 
  • Well-developed Information technology and problem-solving skills 
  • Working knowledge of office automation products, databases and remote control 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and resolve basic technical issues 
  • Driver’s license, Working with Children Check and full COVID vaccination are essential 

 Applicants can view the full Position Description here 

Applications are open till 31st March 2022 at 5pm.  However, we reserve the right to close applications early or commence shortlisting prior to this date. 

Contact Janine Galvin – General Manager, Organisational Development on 0409 230 264 for further information.